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Thank you for your order! We appreciate your support.
- If at any moment you have an issue with your order, please email us at info@onestepclub.co
- Your order will ship within 7-10 Business days of you placing the order. If you ever need it rushed out faster, please email customer service at info@onestepclub.co and we will try to accommodate your request.
- Once your order has been packed and is ready to ship you will receive a delivery confirmation email. This email will include a tracking number where you can track your package.
- We are offering FREE SHIPPING TO USA
Exchanges and Returns are easier than ever!
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
EXCHANGES:
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@onestepclub.co
REFUND POLICY:
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you are shipping an item over $20, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
LATE OR MISSING REFUNDS:
- If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. - Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@onestepclub.co
If you have any issues or questions, please feel free to reach out to our customer service team at
info@onestepclub.co
and we will do our best to assist you! Thank you so much for shopping with us.