FAQs

How can I track my order?

Once your package has packed from our facility, you'll receive a shipping evidence email that contains a tracking number.

How long does it take to receive an order?

Orders ship out from our warehouse in 5- 7 Business Days. Once your products have been produced & packed , you'll receive a shipping evidence email that will allow you to track the progression of your package.

How do I return/ exchange an item?

Exchanges and Returns are easier than ever! Head on over to our Shipping & Returns page to learn further.

How do I contact you?

If you have any issues or questions, please feel free to reach out to our customer service team at
info@onestepclub.co